医院后勤服务标准化管理的研究与实践

摘要

医院后勤标准化管理是医院管理工作中重要组成部分,与医院的建设及发展密切相关,是医院经济效益和社会效益发挥程度的重要体现.在医院现代化管理过程中,如何加强后勤标准化管理是需要认真研究的环节.通过医院后勤制度管理的特点及标准化管理的内涵、意义、内容等方面的分析,分享北京积水潭医院后勤标准化管理在制度建设、“一站式”后勤服务中心创建、社会化物业公司监管、设备管理、人力管理及实施满意度调查等实践经验,确定标准化管理在医院后勤管理重要性.%Hospital logistics standard management (HLSM) is a significant part of the hospital management.HLSM is closely related to the construction and development of the hospital,and it is also the important embodiment for the hospital economic and social function degree.Therefore,it is a core issue that enhance HLSM in the hospital modernization management.The characteristics of the hospital logistic management and the connotation,the significance,and the contents of the standard management are analyzed.Together with the experience of HLSM for Beijing Jishuitan Hospital,including establishment of the single-stop-type logistics service center,supervision of the social property management company,device management,human resource management,and satisfaction evaluation,the significance of the standard management in the hospital logistics management are determined.