实时控制在医疗质量管理中的研究

摘要

Objective Purpose the application effect of realtime control in medical care quality management is discussed so as to improve the management mode and enhance the medical care management quality. Methods The shortcomings of medical care quality management were analyzed and the overall process of medical care quality management system with realtime control was formulated and operated in hospital. Variations of related indexes of medical care quality before and after operation were compared. Results After the implementation of the whole process of hospital medical quality manage-ment real-time control, the average length of stay decreased 11.11%, 10.79% increase in outpatient visits, admitted visitors increased 16.94%, a mass complaint rate fell to 0.95 from 1.39, patient satisfaction rose to 97.8 from the 91.5% %. Admis-sion and discharge diagnosis rate, the 3rd rate of diagnosis, cure and improvement rate, the success rate increased signifi-cantly. Conclusion The realtime control of the overall process of medical care quality management is an effective method for medical care quality management.%目的：探讨实时控制在医疗质量管理中的应用效果,以期能够改进管理方式,提高医疗管理质量。方法对医疗质量管理中的不足进行分析,制定实时控制的全过程医疗质量管理体系,在医院中运行。比较运行前后医疗质量相关指标的变化情况。结果医院实施实时控制的全过程医疗质量管理之后,平均住院日下降11.11%,门诊人次上升10.79%,收治人次上升16.94%,千人投诉率从1.39下降到0.95,患者满意度由91.5%上升到97.8%。入院与出院诊断符合率、三日确诊率、治愈好转率、抢救成功率均有明显的升高。结论实时控制的全过程医疗质量管理是一种有效的医疗质量管理办法。