精细化药房管理模式应用于医院中成药药房管理中的效果观察

摘要

目的：探讨医院中成药药房实施精细化药房管理模式的效果，为改善中成药房工作效率提供参考依据。方法该院中成药药房自2014年1月开始实施精细化药房管理模式，精细化管理模式包括：工作目标制定、动作精细化要求及工作流程精细化要求等内容。并随机抽取该院中成药药房2013年1-12月与2014年1-12月期间的工作量资料，工作资料包括处方平均调配时间、候药时间等。比较精细化药房管理模式实施前后工作效率。结果实施前，药房平均候药时间为(16.7±4.3)min、处方平均调配时间为(6.1±1.9)min；实施后，药房平均候药时间为(7.9±2.3)min、处方平均调配时间为(3.4±1.3)min；组间比较差异有统计学意义(P＜0.01)。结论在中成药药房管理工作中应用精细化管理模式，可以有效优化配、发药流程，使必要动作标准化、规范化，避免延迟动作和无进展动作，从而显著提高工作效率，缩短患者候药时间，既有利于发挥中成药药房在医院中的价值，又可以帮助医院建立良好形象，拉近医患关系，值得临床推广应用。%Objective To study the effect of refined pharmacy management model in the hospital Chinese traditional medicine pharmacy management and provide reference for improving the work efficiency of Chinese traditional medicine pharmacy. Methods The Chinese traditional medicine pharmacy had begun to implement the refined pharmacy management model since January 2014, the refined management model included: work target formulation, action refined requirement and work procedure refined requirement, the workload data of Chinese traditional medicine pharmacy in our hospital from Jan-uary 2013 to December 2013 and from January 2014 to December 2014 were randomly extracted, and the work data in-cluded mean prescription allocation time and waiting time, and the work efficiency before and after the implementation of refined pharmacy management model was compared. Results The differences in the mean waiting time of pharmacy and mean prescription allocation time before and after implementation had statistical significance, [ (16.7 ±4.3) min, (6.1 ±1.9) min vs (7.9±2.3) min, (3.4±1.3) min], P<0.01. Conclusion The application of refined management model in the Chinese traditional medicine pharmacy management work can effectively optimize the dosage and dispensing procedure, standardize the necessary action, avoid the slow-acting and progression-free action thus obviously improving the work efficiency, short-ening the waiting time of patients, which helps the Chinese traditional medicine pharmacy play a role in the hospital, also helps the hospital establish a good image and affirm the physician-patient relationship, which is worth clinical promotion and application.