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Studies in online consumer behavior: Travel planning, search and purchase.

机译:在线消费者行为研究:旅行计划,搜索和购买。

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The purpose of this dissertation is threefold, all aimed at the prospective development of a comprehensive online travel planning system. The first objective was to develop a model of online pleasure travel planning, second to develop a typology of online travel search strategies, and third to examine the relationship between the motives of purchase across travel products of low and high complexity. Marketing and theoretical implications followed by future research suggestions are addressed for all three studies.; The first study proposes a model of online pleasure travel planning using a synthesis of theories across consumer behavior, e-commerce and tourism marketing. Thereafter, the framework is validated using multidimensional scaling that helps map consumer perceptions of travel information sources. Three different types of search modes are identified, called functional (core and en-route), affective and innovative. Search modes are then characterized across the range of online travel information sources along a planning horizon spanning early-to-late.; The purpose of Study II was to develop a typology of online tourist search strategies. Using cluster analysis on a set of variables spanning 19 online travel information sources, the study identifies three search clusters, namely marginal, extensive, and moderate. It thereon uses chi-square and multinomial logistic regression to evaluate differences among the clusters. The study explains the range of search, as well as the combinations of search in the differentiation of clusters. Also, the study uses traditional contingencies, such as trip characteristics, as well as online contingencies such as Internet experience, to differentiate clusters.; The third study examined the relationship between the motives of purchase of low and highly complex pleasure travel components in a Web environment. Motives to buy the components of a typical pleasure vacation that differed based on the classical economics of search framework were mapped using correspondence analysis. Findings showed a uni-dimensional solution that was named informational/transactional. While activities, accommodations, events and attractions demanded more informational contexts of purchase, reasons to purchase car rentals and airline tickets were largely transactional.
机译:本文的目的是三方面的,目的都是为了全面发展在线旅行计划系统。第一个目标是开发一种在线愉悦旅行计划的模型,其次是开发一种在线旅行搜索策略的类型,第三个目的是研究低复杂度和高复杂度的旅行产品的购买动机之间的关系。市场营销和理论意义以及未来的研究建议都针对这三项研究进行了论述。第一项研究提出了一种在线娱乐旅行计划模型,该模型使用了跨消费者行为,电子商务和旅游营销的理论综合。此后,该框架将使用多维比例尺进行验证,该比例尺可帮助绘制消费者对旅行信息源的看法。确定了三种不同类型的搜索模式,称为功能搜索(核心搜索和途中搜索),情感搜索和创新搜索。然后,沿着从早到晚的规划时间跨整个在线旅行信息源确定搜索模式。研究II的目的是发展在线游客搜索策略的类型。通过对跨越19个在线旅行信息源的一组变量进行聚类分析,该研究确定了三个搜索聚类,即边缘搜索,广泛搜索和中等搜索。其上使用卡方和多项逻辑回归来评估聚类之间的差异。该研究解释了搜索范围,以及在聚类区分中的搜索组合。此外,该研究使用传统的意外事件(例如旅行特征)以及在线意外事件(例如Internet体验)来区分集群。第三项研究考察了在Web环境中购买低价和高度复杂的休闲旅行组件的动机之间的关系。使用对应关系分析来绘制购买典型休闲假期组件的动机,这些动机基于经典的搜索框架经济学而有所不同。调查结果显示了一维解决方案,称为信息性/事务性。虽然活动,住宿,活动和景点要求提供更多的购买信息,但购买汽车租赁和机票的原因主要是交易性的。

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