The impact of implementing human capital management software: A case study on leadership and user acceptance at a private research university.

摘要

American colleges and universities have historically utilized decentralized administrative departments to carry out complex operational tasks. In an attempt to consolidate administrative processes, institutions of higher education have begun to turn to Human Capital Management Systems to more effectively bridge the gap among departments. This qualitative case study examines the impact of one such software's---Workday(TM)---implementation on leaders and business managers at a private research university at different points during pre- and post-software implementation. This study also explores how this historically corporate human resource software model can apply to higher education in regards to leadership perspectives and attitudes relating to satisfaction, effectiveness, and user acceptance of the software. This study utilized interviews, observations, journaling, and an extensive review of related literature to evaluate the economic, psychological, and compliance impact of Workday(TM) implementation, with a focus on Resistance to Change and Change Management theories. The study concludes that the implementation of a new Human Capital Management System in higher education is an effective method of consolidating complex processes under a single administrative office, but that the intricacies of organizational change contribute to a challenging transitional period for core users.;Key Words: Human Capital Management System, software, human resource, finance, management, leadership, technology, implementation, higher education, shared services, Workday, PeopleSoft, Oracle, SAP, Resistance to Change, Change Management, SaaS, cloud.