Chapter 1 Introduction
1.1 Research Background and Problem Statement
1.1.1 Research Background
1.1.2 Problem Statement
1.2 Research Significance
1.3 Literature Review
1.3.1 Emotional Labor and Emotional Labor Strategy
1.3.2 Innovation Behavior
1.3.3 Emotional Dissonance
1.3.4 Display Rule of Commitment
1.3.5 Comments on Literature
1.4 Research Content and Structure
Chapter 2 Theoretical Foundations and Hypothesis Development
2.1 Concept Definition
2.1.1 Emotional Labor Strategy
2.1.2 Innovation Behavior
2.1.3 Emotional Dissonance
2.1.4 Emotional Display Rules of Commitment
2.2 Research framework
2.3 Hypothesis Development
2.3.1 Effect of Emotional Labor Strategy on Innovation Behavior
2.3.2 Effect of Emotional Labor Strategy on Emotional Dissonance
2.3.3 Effect of Emotional Dissonance on Innovation Behavior
2.3.4 The Mediating Role of Emotional Dissonance between Emotional Labor Strategy and Innovation Behavior
2.3.5 The Moderating Role of Display Rule of Commitment between Emotional Labor Strategy and Emotional Dissonance
2.4 Summary
Chapter 3 Research Design and Method
3.1 Research Design
3.1.1 Design of Questionnaire
3.1.2 Data Collection
3.2 Reliability and Validity
3.2.1 Reliability
3.2.2 Discriminant Validity
3.2.3 Model Validity
3.3 Data Analysis
3.3.1 Descriptive Statistics and Correlation Analysis
3.3.2. PLS-SEM Analysis
3.4 Summary
Chapter 4 Result and Discussion
4.1 Result and Analysis
4.1.1 PLS-SEM Results
4.1.2 Structural Model Results
4.2 Hypotheses Testing
4.3 Discussion
4.4 Suggestions for Promoting Innovative Behavior
4.5 Summary
Conclusion
参考文献
Appendix
声明
致谢
哈尔滨工业大学;
