Have you ever said to yourself "I want unhappy people working on my team?" Of course not, but why? Have you ever said to yourself "I want someone on my team who is not invested in the work we do?" Of course not, but why? Certainly an unhappy person can work hard. Just because a person is not as invested in the project doesn't mean they can't add value. Yet despite the value, it somehow leaves us with an uneasy feeling. Why? A person who is neither happy nor invested, is a person unable to deliver quality work at a long term sustainable pace. This experience report is about how our team built a culture centered around delivering exceptional quality by fostering a culture of trust, respect, and joy in the workplace. It demonstrates how our team has incorporated the teachings of Dr. Deming, Patrick Lencioni's "Five Dysfunctions of a Team", Peter Senge's "The Fifth Discipline: The Art and Practice of the Learning", and others into everything that we do because we believe that the culture of an organization can have a direct affect on the quality of its deliverables.
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