A Comparative Research on Service Recovery Strategy's Effectiveness

机译：服务恢复策略有效性的比较研究

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摘要

Service recovery is an important topic in the field of service quality management, it is also one of the hotspots that scholars focusing on. The paper adopted experiment method and utilized ANOVA and Correlation to explore service recovery strategy's effectiveness and their difference, when there is serving delay in restaurant. At last, the paper expounded research result's inspiration to service company and our further research direction.

机译：服务恢复是服务质量管理领域的重要课题，也是学者关注的热点之一。本文采用实验方法，利用ANOVA和相关性探讨了餐厅服务延迟时服务恢复策略的有效性及其区别。最后，阐述了研究成果对服务公司的启示以及我们今后的研究方向。

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《The 4th International Conference on Wireless Communications, Networking and Mobile Computing（第四届IEEE无线通信、网络技术及移动计算国际会议）论文集》|2008年|1-4|共4页
会议地点大连
作者
Wang Wenchao;
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School of Business Administration Henan University of Finance and Economics Zhengzhou P.R.China;

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Service Recovery; Service Recovery Strategy; omparative Research;

机译：服务恢复；服务恢复策略；比较研究;

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1. To tweet or not to tweet? Exploring the effectiveness of service recovery strategies using social media [J] . Fan Ying, Niu Run Hong International journal of operations & production management . 2016,第9期

机译：发还是不发？利用社交媒体探索服务恢复策略的有效性
2. Group service recovery strategies effectiveness: The moderating effects of group size and relational distance [J] . Yuanyuan Zhou, Alex S.L. Tsang, Minxue Huang, Journal of Business Research . 2014,第11期

机译：小组服务恢复策略的有效性：小组规模和关系距离的调节作用
3. Service failure and recovery strategies in the restaurant sector: An Indo-US comparative study [J] . Kirti Dutta, Umashankar Venkatesh, H.G. Parsa International Journal of Contemporary Hospitality Management . 2007,第5期

机译：餐饮业的服务故障和恢复策略：一项美国与印度的比较研究
4. A Comparative Research on Service Recovery Strategy's Effectiveness [C] . Wang Wenchao International Conference on Wireless Communications, Networking and Mobile Computing . 2008

机译：服务回收策略效力的比较研究
5. A comparative study of the influence of failure classes, failure severity, and the effectiveness of recovery effort on recovery satisfaction and consequent customer loyalty in the casual dining restaurant segment in the U.S.: An application of justice theory [D] . Chu, Yung-Hui 2007

机译：美国休闲餐厅细分中失败类别，失败严重程度以及恢复工作对恢复满意度和随之而来的客户忠诚度的影响的比较研究：正义理论的应用
6. Cost Effectiveness of Revascularization Strategies: Results from The American College of Cardiology Foundation and The Society of Thoracic Surgeons Collaboration on the Comparative Effectiveness of Revascularization Strategies (ASCERT) [O] . Zugui Zhang, Paul Kolm, Maria V. Grau-Sepulveda, -1

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7. MODERATED EPOSTERS1385Longitudinal strain assessment in dilated cardiomyopathy patients using a novel accelerated DENSE sequence1407Simultaneous T1 and T2 cardiac quantification with CABIRIA: initial clinical experience1423Head-to-head comparison of acceleration algorithms in 4-dimensional flow CMR1502Left ventricular function and size evaluated by hybrid cardiac positron emission tomography-magnetic resonance: Intraindividual comparison of left ventricular ejection fraction and ventricular volumes derived by two modalities1510Left Atrium assessed by Cardiovascular Magnetic Resonance at 1.5 and 3 Tesla – age and gender effects1514Comparison of Free Breathing Cardiac MRI Radial technique to the Standard Multi breath-hold cine SSFP CMR technique for the assessment of LV Volumes and Function1536Self-navigated free-breathing isotropic 3D whole heart phase sensitive inversion recovery magnetic resonance without navigator for detection of myocardial infarction1547Assessment of Right Ventricular Strain Using Myocardial Deformation Recovery Semi Automated Technique: Initial Experience and Normal Values1586Tissue tracking myocardial deformation analysis and prediction of left ventricular remodeling in acute myocardial infarction1589Investigating strategies for optimal 31P MRS clinical cardiac at 3T: Initial Results1620Quantitative Criteria for the Diagnosis of the Congenital Absence of Pericardium by Cardiac Magnetic Resonance1632Widespread tissue injury during acute myocardial infarction: evidence from advanced CMR relaxometry1322Computed tomography coronary angiography verSus sTRess cArdiac magneTic rEsonance for the manaGement of sYmptomatic revascularized patients: a cost effectiveness study (STRATEGY study)1339Comparison of low- versus high-dose of gadobutrol for late gadolinium enhancement imaging at 1.5 Tesla: a clinical feasibility study1347Multi-parametric Cardiac Magnetic Resonance for Prediction of Cardiac Complications in Thalassemia Intermedia: a Prospective Multicenter Study1461Prognostic value of Cardiovascular Magnetic Resonance derived indexes of myocardial fibrosis in heart transplant recipients1523The role of CMR in the acute phase of hospitalization: changing paradigms1542Preoperative CMR-based score predict ventricular response after surgical left ventricular reconstruction in ischemic heart failure patients1555Excellent response rate to cardiac resynchronization therapy guided with magnetic resonance imaging1626The ECG as a predictor of arrhythmogenic substrate on Cardiac Magnetic Resonance Imaging in patients undergoing ablation for premature ventricular contractions1649Comparison of T1-mapping at 3.0T CMR and angiographic APPROACH score for area at risk assessment in ST-segment elevation myocardial infarction1340Pathological correlates of left bundle branch disease in patients with non-ischemic cardiomyopathy: a cardiovascular magnetic resonance study1342Myocardial remodelling and fibrosis in nonischaemic dilated cardiomyopathy: insights from cardiovascular magnetic resonance1411The association between fibrosis and contractile dysfunction in hypertrophic cardiomyopathy assessed by cardiovascular magnetic resonance1622Persistent myocardial inflammation due to intramyocardial haemorrhage in reperfused STEMI as a precursor to adverse LV remodelling - insights from multi-parametric mapping1566Semiquantitative analysis of low and high b value DWI for detecting myocardial edema in acute myocarditis1567Value of Cardiac MRI In Detecting Coronary Artery Disease In Newly Diagnosed Systolic Dysfunction1570Usefulness of cardiac magnetic resonance in tuberous sclerosis complex1578Papillary muscles offer further insight into hypertrophied hearts: a cardiovascular magnetic resonance study1627Diagnostic and clinical implications of CMR timing (early versus late) in patients with troponin positive acute coronary syndromes and unobstructed coronary arteries: Table 1. [O] . Upasana Tayal, Alexandros Kallifatidis, P. Garg, 2016

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8. Renal Artery Stenosis Management Strategies: An Updated Comparative Effectiveness Review. Comparative Effectiveness Review Number 179. [R] . 2016

机译：肾动脉狭窄管理策略：更新的比较效果评估。比较效力审查编号179。

A Comparative Research on Service Recovery Strategy's Effectiveness

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