Customer Satisfaction of Public Service in Central Bureau Statistics

摘要

This survey is intended to get high quality and objective data regarding service and environment of an anti-corruption behavior by exploring the perceptions of public service users of Indonesia Statistics. The organization of the consumer satisfaction survey is to provide an overview and analysis regarding user's segmentation data, data quality, and satisfaction level. Public service is the provision of services to the community according to the applicable rules and procedures. The data of this research was obtained from a survey in Mojokerto, where 60% of the respondents are government agencies, 20% are individuals, freelancers, and NGOs, 10% are research and education institutions, and 10% are private sector. The recent year users of Indonesia Statistics of Mojokerto that are used as the reference is 45%.