PolisiKu App as Government's Media Communication Platform: Case Study in Indonesia National Police

摘要

This article discusses PolisiKu Application. Indonesia National Police (INP)'s first national online application. This application is the result of integration of 26 online applications that were previously built separately by work units and territorial units within the INP. PolisiKu is the result of integration of 26 region's online applications, to improve security services. This research focuses on how to adapt and apply Information Communication Technology (ICT) of PolisiKu for Police officers, in realizing digital-based community services. The method used is explorative research, to get insight from the application officer, how adaptation is done by INP personnel with the presence of the technology and how it is applied in implementing digital security services to the community. The results obtained turned out that Polri personnel, especially Baintelkam officers, had not been able to adapt to the connectivity of SKCK services, related to data security and the legality of the legality of community leaders. In addition, for readiness of traffic management officers, the availability of infrastructure is not evenly distributed, so access to SIM Online has not been implemented nationally. While this is just the Information Technology Division and Baharkam and Bareskrim who are ready with Police Post data and services Emergency Call, because of the back office system from the police headquarter until police resort station to assist operations and digitization of services from the police in PolisiKu.