Analysis of Business Information Services Innovation in Bantaeng, South Sulawesi

摘要

This article aims to explain how public service innovation forms in business licenses in local government in Indonesia. For this purpose the study was conducted in Bantaeng district, South Sulawesi Province, Indonesia. The research was conducted using qualitative so that data collection techniques include observation, in-depth interview, and focus group discussion. The result of the research shows that service innovation applied in bantaeng district has the purpose of providing satisfactory business permit services for the community through various main policies such as changing employee behavior, delivery of permits to applicant's home, and utilization of information technology. Innovation made it was able to encourage the acceleration of business license services. We can conclude that there is a positive trend of regions in Indonesia in an effort to improve public services more efficiently and effectively in the second decade of democratization in the country.