Evaluation of Expectations and Perceptions on Quality of Dental Services in Bantaeng District, South Sulawesi, Indonesia, 2018

摘要

The purpose of this survey is to evaluate the expected dental health services that people want and the perception or reality of health services that people get in Bantaeng District, South Sulawesi. This survey is a pilot pathfinder survey using a SERVQUAL questionnaire with a sample size of 114 survey subjects. Of 114 samples consisting of 83 types of female (72.8%) and 31 male (27.2%). There were 85 samples aged 60 years (4.4%). T-test is used to compare expectations and perceptions of health services that patients receive. And logistic regression analysis was used in this survey to see the effect of sociodemographic variables. There is a significant difference between expectation and perception of health service that patients receive (P<0.05) in Bantaeng District seen in each SERVQUAL dimension so that it can be said that the service quality is not good enough. If associated with sociodemographic characteristics then all SERVQUAL dimensions have significant relevance, but on the resonant dimension is not significantly related.