Using DEMATEL to analyze the quality characteristics of mobile applications

摘要

This study applied DEMATEL to analyze mobile App quality characteristics from the perspectives of developers and users. According to the results, users regard security as the most important quality characteristic, while functional suitability, usability and reliability are regarded as the most important quality characteristics by developers. The differences in viewpoints of users and developers may be the reason that the current mobile APP development quality has not been fully accepted by users. Therefore, developers need to rethink whether their quality priorities and considerations can meet user expectations to prevent waste of resources and resource crowding out effects.