Soft Skill of Language Teachers in the Classroom: Analysis of DeVito Humanistic Interpersonal Communication Model

摘要

The issue about the process of educating qualified teenagers is not easy because education nowadays demands dy namic wisdom and effort to find formulas to deal with the problems in this globalization stream. Therefore, teachers need to nurture and maintain good relationships with students and interpersonal communication skills are needed to address behavioral and disciplinary issues especially among teenagers. This study was aimed to describe that soft skill that was performed by teachers when they were in the classrooms by referring to the DeVito Humanistic Interpersonal Communication model. This was a case study involving more than one school (multiple cases) namely three Junior Hugh Schools (SMP). Three main data citing techniques were observation, interviews, and documentary evidence. The treatment of teacher's speech when communicating interpersonally with students in the classroom was analyzed interpretively-descriptively. The results of the study show that teachers have been able to use interpersonal communication skills as teachers' soft skill. The elements of interpersonal communication of the DeVito humanist model have been manifested in teacher conversation that is the element of openness, self-concept, empathy, support, positive attitude, and accuracy.