An Assessment of Governmental Services in the Philippines from Spanish to Contemporary Times

摘要

This paper delves on the governmental services in the Philippines highlighting the delivery of services to the transacting public characterized by bureaucratic inefficiency that engenders corruption. The assessment begins with a description of the state of governmental services from Spanish era to contemporary times. The review takes on public sector reforms by citing the efforts of the government to dispense with bureaucratic red tape, including pre-Anti Red Tape Act reform initiatives, the contextualization of the Citizen's Charter at the national and local level, and the ease of doing business as the new road map towards an efficient, effective, and economical public service delivery.