Street-Level Bureaucracy: Bureaucratic Reform Strategies Initiated From Bottom Level

摘要

This literature review paper discusses Street Level Bureaucracy and the right effort to reform the lower level bureaucracy in order to create efficient, effective and accountable governance. Street Level Bureaucracy is a government agency that deals directly with the public in providing public services. Street Level Bureaucracy also has a role as a mediator between community and policy makers. Based on the literatures, it is found that discursive discrepancies, service delays and street level-corruption are the main issues of the lower level bureaucrats. Those issues are caused by various factors such as an incompetent implementing agency, poor organizational culture and weak supervision. Several problem solutions offered in this study i.e. improvements from the perspective of organizational capacity, implementing agencies and socio-cultural environment conditions.