Introduction to the 8th Workshop on Social and Human Aspects of Business Process Management (BPMS2 2015)

摘要

Social software is a new paradigm that is spreading quickly in society, organizations and economics. It enables social business that has created a multitude of success stories. More and more enterprises use social software to improve their business processes and create new business models. Social software is used both in internal and external business processes. Using social software, the communication with the customer is increasingly bi-directional. E.g. companies integrate customers into product development to capture ideas for new products and features. Social software also creates new possibilities to enhance internal business processes by improving the exchange of knowledge and information, to speed up decisions, etc. Social software is based on four principles: weak ties, social production, egalitarianism and mutual service provisioning.