Fuzzy Multiple Criteria Decision Making Method Applied to Evaluation of Service Quality for Five-Star Hotels

摘要

This study uses Fuzzy Multiple Criteria Decision Making (FMCDM) theory combined with the Expert Opinion method to provide appropriate evaluation criteria weights and fuzzy numbers, and uses Fuzzy Ranking methods for ranking based on an integrated assessment to serve as the basis and reference for the "Best Five-Star Tourist Hotel Service Quality Award" in Taiwan. This study is based on a sample rating of 8 participating hotels, supplemented by relevant literature for more in-depth discussions, and puts forward relevant practical and research proposals.