Robust capacity planning for the delivery of Industrial Product-Service Systems

摘要

Industrial Product-Service Systems (IPS~2) are integrated product and service offerings that deliver superior customer value in industrial applications by mutually determined planning, development, delivery and use of product and service shares. A particular challenge for the provision of IPS~2 is the planning of resources, e.g. field service engineers (FSE). As a consequence, organizations which offer IPS~2 or industrial, services experience a lack of decision support in determining robust capacity planning strategies in highly dynamic and uncertain environments. In this paper, a simulation-based capacity planning approach is introduced. The focus is on capacity planning of FSE for IPS~2 delivery in IPS~2 or service networks. After some general considerations on robust capacity planning for IPS~2 delivery with the help of scenario simulations, the core elements of the agent-based simulation approach are presented. The most important parameters, control variables and performance indicators are discussed and the procedure of simulation-based scenario planning is outlined.