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CONSTRUCTION AND ANALYSIS OF TOUR GUIDE'S SALARY SYSTEM CONSIDERING SERVICE QUALITY

机译:考虑服务质量的导游薪酬制度的建设与分析

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The existing tour guides' salary system doesn't or less consider tourists' service quality, which results the rising conflicts among the travel agencies, tour guides and tourists. To relieve the conflicts, the service quality as an index is introduced into tour guides' salary system. The Stackelberg game is used to analyze the optimal strategies and the expected revenue of travel agencies and tour guides before and after implementing the improved tour guides' salary system. In the end, some suggestions about the salary system considering the service quality are given on tour guides' behavioral characteristics and the earnings of the travel agencies and tour guides.
机译:现有的旅游指南的薪酬制度没有或更少考虑游客的服务质量,这导致旅行社,旅游指南和游客之间的冲突上升。为了减轻冲突,将服务质量作为指数引入导游工资系统。在实施改进的导游工资系统之前和之后,Stackelberg游戏用于分析旅行社和旅游指南的最佳策略和预期收入。最后,关于考虑服务质量的薪酬制度的一些建议是关于旅游指南的行为特征和旅行社和旅游指南的收益。

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