Key User Knowledge, Attitude and IT Performance: The Moderating Effect of Organizational Culture

摘要

Key user behavior has important effect on departmental IT performance. However, little is known about the moderating effect of organizational culture on the relationship between the key user knowledge, attitude and departmental IT performance. Hierarchical Linear Modeling (HLM) was conducted to test the moderating effect. The results showed that in an organization with stronger IT application culture, key user knowledge will have more effect on departmental IT performance, and attitude will have less effect on departmental IT performance. Implications of the results are discussed.