A Study on the Innovation of Evaluation Mechanism for Administrative Examination and Approval Based on the Customer Satisfaction

摘要

Administrative examination and approval is one of the most important management tools for government to govern the economy and society effectively. And by evaluating the efficiency of government's administrative examination and approval service and the satisfaction level of clients, we can not only improve the governance capacity of government, but also promote the transformation process of governments' functions. Based on the theory of "people-oriented" and mass line, this paper attempts to construct an evaluation system of government's administrative examination and approval based on the dimension of customer satisfaction. A discussion on the operational process and relative points for attention is also conducted.