Why do we model in the UK, monitor in Japan manage in the USA? - (PPT)

摘要

Why do we capacity model IT services in the UK, performance test/report apps/servers in the USA & monitor resource level components in Japan? Avoid micro-management of trees - look for the wood; Effective reporting; That doesn't mean loads of slides full of bullets; Or pages of cache vs. hard faults, free memory vs. paging; Avoid the super-hero syndrome (sysprogman); Too busy fire fighting to install auto-sprinklers; Avoid the paralysis by analysis syndrome (ITIL); Too busy defining how things are done in theory; Avoid the process perfectionist syndrome (BPR); Too busy documenting, securing and verifying processes; Just 'Do it' (ITSD) - to whichever level of detail and process that suits your competence, cohorts, company, culture and country; Reviewer comment: This paper speaks directly to the need of IT to be able to explain to the business, in business terms, how IT contributes to the bottom line. The reporting described in the paper is a good starting point and every organization should take this message to heart.