Research for the Medical-Guidance Cognitive Behaviors of Patients in General Hospitals

摘要

Although the three-A General Hospitals are generally provided with various medical guidance information and consultation desks for patients, in the complex spatial environment, improper medical information setting, and anxiety etc., thus patients and relatives still can't solve their own spatial position problems in General Hospitals and get lost in their medical guidance, and so as to resort to medical staff. This serious problem of time-consuming medical guidance lost reduces the overall efficiency of the service for both doctors and patients. This paper first analyzes the medical guidance needs of the patients and relatives, then defines the cognitive map and medical nodes of spatial structure in General Hospitals, and uses the cognitive psychology and Shannon entropy method etc., analyses medical guidance modes of patients and relatives in General Hospitals, as well as the cognitive processes and uncertainty of information carriers (Sign or Kanban) of medical guidance chain in a rational state, and investigates how to solve the scientific problems about their spatial location in General Hospitals. On this basis, this paper infers to the setting principle of medical guidance information system in General Hospitals. This paper has the important theoretical value for the theoretical research of medical-guidance cognitive behaviors about patients and relatives in General Hospitals.