Blended Learning for the Early Career Population: The Good, the Bad, and the Ugly - Post Appraisal of Results

摘要

Chevron has addressed the challenge of providing global learning opportunities for the early career development employees in a cost constrained, budget restricted environment. One solution was to pilot the blended learning versions of Petroskills' Production Operations 1 and Applied Reservoir Engineering. This presentation is a case study of sessions that were completed in 2016 and 2017. Using industry approved content from two production and reservoir engineering courses, blended skill modules were developed to cover all key aspects of the traditional instructor-led course. Each module uses the most effective mode of delivery, including videos, narrated slideshows, interactive exercises, reading assignments, and live virtual instructor led sessions. Based on competency models, knowledge is transferred and assured with pre-assessment and post assessment testing. Learners advance at a pace that suits their work situation and learning style. The blended method delivers content that is relevant to current job roles, just-in-time. The primary benefits of blended learning observed from the two pilot sessions are 1) reduced expenses, travel, and days away from work, 2) increased flexibility in learning styles and schedule preferences, 3) optimized learner's use of time and knowledge with test-out option, 4) metrics to prove learning occurs via pre and post assessments, 5) allowed for networking and communication among learners, 6) longer time to digest the material and retain knowledge according to adult learning principles. Key learnings are to engage internal stakeholders early and often, emphasize the message that this type of learning requires learners to take ownership of the course schedule, and leverage internal metrics (i.e. scorecards) to not only keep learners on track but to also improve quality of skill modules. Change management is a key component to a successful blended delivery. This approach to blended learning is a relatively new concept for both oil and gas operators and learning and development organizations. The methodology and lessons learned presented in this presentation will benefit others who are evaluating the feasibility of incorporating blended learning into their organizations.