Need Assessment of Knowledge Management for the Council of Indigenous Peoples of Taiwan

摘要

If any organization wants to persist forever and raise its competitiveness, it must possess a decent knowledge management mechanism, so that it can efficiently utilize knowledge, share knowledge, create knowledge, and absorb new knowledge to enhance a continuous growth. As far as an enterprise is concerned, the primary objective of knowledge management is to boost the efficiency and efficacy of knowledge utilization, to motivate the knowledge of employees, and finally to gain the profit. However, government organizations are different from enterprises, because the meaning of its existence is not for profit, but to satisfy the needs of people, to provide people with fast, effective and high quality services. A government organization should be highly sensitive to needs of the people and respond immediately to them. The experiences gathered by government organizations are very abundant and diversified, hence only through a fine knowledge management strategy, it will be able to assist in increasing the efficiency of administration, and to become a knowledge type of government. Before implementing or developing a knowledge management system, it's necessary to begin with a well planning process. Because different types of tasks demand different types of knowledge resources, it is essential to first familiarize with the source of knowledge, the knowledge flow, and its way of being provided within the organization, in order to establish a knowledge management system that would truly fit the needs of the organization. Therefore, researchers conducted a need assessment of the Council of Indigenous People, Executive Yuan in Taiwan, investigating the current status of its knowledge flow and knowledge sharing, and finally proposed a customized KM system structure.