Unlike traditional assembly lines, service-oriented processes require individualized and timely information during the execution of steps or phases. This paper discusses the Multi-layered Analytical Knowledge Organization (MAKO) Just-in-Time Process Model (JITPM), which is a framework and methodology for building service-oriented processes that are interrelated to an organizational knowledge base. Process model instances are connected to a temporal reference, which ensures the timely retrieval of pertinent information, and compliance with procedural constraints.
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