USING AGENTS TO CONFRONT SOME OF THE CHALLENGES OF KNOWLEDGE MANAGEMENT SYSTEMS

摘要

The importance of knowledge management has, in recent years, led to the incorporation of Knowledge Management Systems (KMS) into companies. Some of these KMS could be considered as Recommender Systems that are able to recommend knowledge, which is part of the company's intellectual capital. However, these KMS are not always welcome in the company, since the knowledge is not stored by using a quality control, or because employees feel that these kinds of systems, rather then helping them, cause them extra work. In this paper we present an agent architecture combined with a trust algorithm trying to avoid some of the problems that appear when a KMS is introduced into companies.