Development of Information Support System (ISS) Application for Organization Performance Improvement: Case in Tyre Manufacturer and Air Transport Company

摘要

In this era of global competition, management of an organization requires an application to support the information system, in order to improve efficiency, effectiveness, and also its competitiveness. Even though it is getting more comfortable, the development of the information support system (ISS) applications still has to follow a formal methodology. One methodology in developing ISS applications is the Waterfall methodology which consists of five sequential stages, beginning with communication, planning, modelling, construction and finally deployment. A Tyre Manufacturer Company uses ISS applications that are useful in making improvements in their department or operational levels through advancements in the Preventive Maintenance process of some machines used in the production area. While an Air Transport Company uses ISS application at the top management level by measuring and controlling the company performance indicators.