Problems of intercultural communication in an international medical environment (in case of German)

摘要

The current paper deals with the issues of intercultural communication in an international medical environment. The strategies on effective communication as well as in the context of conflict prevention and resolution are provided. The paper gives examples of interaction between the members of the clinic staff in the situations of professional and daily communication. The specific features of professional communication between health care workers as well as factors, triggering conflicts in interpersonal relationships and leading to critical outcomes of patient health, are identified. It is stressed that there is a need for an open discussion of cultural diversity, taking into account national specificities in mentality, value system and behavior. The effective and non-conflict intercultural communication in the medical environment plays a crucial role in the context of globalization due to increasing labor migration.