The Panera Bread Quality Experience: Are their Human Resource Practices Helping or Hurting?

摘要

The majority of what is written about and by Panera Bread touts their products, business systems, etc. with (perhaps) an occasional passing mention of their friendly environment. Even their recent television advertisements highlight their food but do not mention or show their associates (i.e., employees). The fact that Panera Bread's human resource (HR) policies and practices have been carefully designed to support Panera Bread's strategies is lost in the focus on the food and financial success. Nevertheless, employees report mixed satisfaction with Panera's HR practices.