THE DYNAMICS OF AN ADAPTIVE KNOWLEDGE MANAGEMENT SYSTEM: A PEEK THROUGH THE LENS OF COMPLEXITY THEORY

摘要

This paper proposes an Adaptive Knowledge Management System (AKMS) as an approach to enhance the ability of an organization to adapt to change and also to generate value from knowledge management programs. A case study of a major consulting firm illustrates how AKMS adds flexibility and empowers human actors to both create and/or react to change.