IMPLEMENTING TOTAL QUALITY MANAGEMENT IN A METROLOGY DEPARTMENT

摘要

This paper will discuss a method of implementing the concepts, philosophies, and methodologies of Total Quality Management (TQM) in a Metrology Department. It will relate specifically to the Metrology Department at Rockwell International's Defense Electronics Facility in Anaheim, California; however, this implementation plan can be applied to almost any company on a large scale or to any other group or department within a company. The same principles apply.