Sharing information between multiple parties in a multi-modal logistics chain can potentially improve coordination within the chain. However, information sharing also requires the participation and collaboration of multiple parties whose goals are not always aligned with each other. This paper describes experiences from the ongoing implementation of a Logistics Hub system for a transport supply chain directed by Vos Logistics. Interviews with participants in the logistics chain were conducted to analyse the Hub, its implementation process, and its effect on performance of the supply chain.
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