Simulations for Planning Dresdner Bank’s E-day

摘要

Confronted with the approaching introduction of euro coins and notes, Dresdner Bank’s branches had to consider that the cash related transactions between 17th December 2001 and 28th February 2002 would rise much above the normal level. On top of the regular business, they had to cope with an unknown amount of exchange transactions of Deutschmark into euro. To avoid chaotic situations in the branches and high extra costs, the branches had to prepare themselves and had to decide on a couple of measures available. The paper presents how four different scenarios on customer behaviour are developed, and how these scenarios are linked with a queuing simulation model which was able to show the impact of different assumptions on the situation in the branches during the changeover period. Simulation and analysis results showed that Dresdner Bank’s branches were facing some challenges during changeover period. Absolute chaos on broad front was however pretty unlikely.