Simulations for Planning Dresdner Bank’s E-day

摘要

Confronted with the approaching introduction of euro coins and notes, DresdnerBank’s branches had to consider that the cash related transactions between17th December 2001 and 28th February 2002 would rise much above the normal level.On top of the regular business, they had to cope with an unknown amount of exchangetransactions of Deutschmark into euro. To avoid chaotic situations in the branches andhigh extra costs, the branches had to prepare themselves and had to decide on a coupleof measures available. The paper presents how four different scenarios on customerbehaviour are developed, and how these scenarios are linked with a queuing simulationmodel which was able to show the impact of different assumptions on the situation inthe branches during the changeover period. Simulation and analysis results showed thatDresdner Bank’s branches were facing some challenges during changeover period.Absolute chaos on broad front was however pretty unlikely.