FACTORS AFFECTING THE INTENTION TO ADOPT ELECTRONIC BILL PRESENTATION AND PAYMENT

摘要

Electronic Bill Presentation and Payment (EBPP) is a technology that is slowly gaining acceptance by consu-mers. The study intends to investigate the factors that affect adoption intentions of consumers. The attitudinal, social and behavioral factors, based on the decomposed Theory of Planned Behavior Model, which may influence the intention to adopt, will be determined.