Understanding and Supporting Knowledge Management and Organizational Memory in a City Council

摘要

The paper develops a generic framework for analyzing knowledge management in formal decision groups and applies it to council work. Requirements are deduced for a sociotechnical support of their knowledge management and organizational memory. It is then shown how this computer support has been implemented for the Stuttgart City Council. The Cuparla system has been in widespread use since fall 1997; therefore, we can include usage experiences.