Study on weight of the assessment criteria for Thailand Quality Award

摘要

This research aims at studying on the weight of assessment criteria for Thailand Quality Award (TQA). This study was conducted to examine whether the full score related to other opinions or not by using Analytic Hierarchy Process (AHP) as a tool to find out the weight of each sector. It was found that the weight received by the interview was different from the assessment criteria, which was so evident in 2 sectors: business results sector and human resource focus sector. If the business result sector was deleted out, the human resource focus sector contained more weight received by the interview than the criteria for TQA. In the practitioners’ viewpoints, the most important sectors were the organization leading sector and human resource focus sector. Therefore, steering an organization towards best practice needs a focus on creation of one with strong leadership and competent knowledge personnel for its best business performance.