A Financial Business Quality Evaluation Framework Based on Health Level of the Business System

摘要

Characteristics of the existing financial business systems and the quality evaluation frameworks are studied. A financial business quality evaluation framework based on health level of business systems is proposed. For each financial business, first we select key performance indicators (KPIs) which have a strong effect on the business quality; then define calculation methods of obtaining health level of the business system; ultimately, map the system to a certain health level according to the mapping rules. This paper analyzes typical financial businesses of one provincial financial institution. Also, we suggest KPIs, calculation methods and mapping rules based on the former business evaluation framework.