Study of automobile after-sale service delivery system based on the customer value analysis

摘要

With the increasing of automobile quantity, automobile after-sale service market will become the major source of profit for the automotive industry. Firstly the customer value of automobile after-sale service is analyzed, and then the content of automobile after-sale service has been summarized and lastly automobile after-sale service delivery system is designed from the perspective of largely meeting the customer value and increasing customer satisfaction.