THE CUSTOMER MAY NOT ALWAYS BE RIGHT, HOWEVER, THEY ARE ALWAYS THE CUSTOMER

摘要

Coating manufacturers go to great lengths to formulate, test, and develop improved coating materials which are capable of handling the ever increasing demands of the industrial market place and are at the same time user-friendly. Product data sheets, label instructions, and supplementary application guides are all part of a measured program to ensure that coatings are properly applied, and that the end user is completely satisfied with the long term performance of the coating system. This paper relates several case history examples of how, despite good intentions by all of the involved parties, things go wrong on industrial coating projects.