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Recommender Interfaces: The More Human-Like, the More Humans Like

机译:推荐人界面:人性化程度越高,人性化程度越高

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Social robots, when used for information providing, are able to affect humans' trustworthiness and willingness to interact with them. In this work, we conducted an experimental study aimed at observing if the users' acceptance of recommendations, as well as their engagement in the interaction, is elicited when using a humanoid robot with respect to a common application on a mobile phone. We conducted an experimental study on movie recommendation where the two interfaces provide the same contents, but through different communication channels. In detail, the robot will attend to the participants in a socially contingent fashion, signaled via head and gaze orientation, speech, eye color and gestures related to the genre of the recommended movie, and the app will provide textual and graphical movie presentation. Results show that while the users perceive the interaction with the mobile application more natural, the social robot is able to enhance the users' satisfaction and provides a good and stable acceptance rate also when facing participants with various degrees of English proficiency.
机译:社交机器人用于提供信息时,能够影响人们的信任度和与之互动的意愿。在这项工作中,我们进行了一项实验性研究,旨在观察当针对移动电话上的常见应用程序使用类人机器人时,是否会引起用户对建议的接受以及他们对交互的参与。我们对电影推荐进行了一项实验研究,其中两个界面通过相同的交流渠道提供相同的内容。详细地说,机器人将通过与推荐电影类型有关的头部和凝视方向,语音,眼睛颜色和手势以社交倾向的方式参加参与者,并且该应用程序将提供文本和图形电影演示。结果表明,尽管用户更自然地感觉到与移动应用程序的交互,但社交机器人能够提高用户的满意度,并在面对不同程度的英语水平的参与者时也能提供良好且稳定的接受率。

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