Designing e-services in rural and least developed areas using technology road mapping

摘要

Along with the development of communication infrastructures and providing access all over the country, it's necessary to initiate a comprehensive plan in collaboration with public and private sectors in order to develop e-services in rural and least developed areas. In this research1, a roadmap for planning and developing e-services in rural and least developed areas is designed to provide a platform for stakeholders' participation of all sectors, specially the private sector and also to provide access to high quality and effective services. The approach used in this research is technology road mapping (TRM) for 5-year time horizon. In this roadmap, e-services have been defined through interaction with stakeholders of each different categories of services including agriculture, education, health, finance and banking, tourism, public facilities, employment and entrepreneurship, registration, environment, police and judiciary in order to plan for providing and implementing them. It is shown that using technology roadmap approach maintains the integrity and consistency in designed services as well as providing flexibility in the service management.