An Empirical Investigation regarding the Universal Effectiveness of TQM Practices across National Boundaries

摘要

This study examines whether the 'universal effectiveness of TQM practices' across national boundaries actually exists or not. A survey research method was employed to collect primary data, and the test results represented that a firm's contingency factors, such as national economic maturity and industry type, could result in heterogeneous implementation of the firm's TQM program.