Quality of Service in the Long Tail: Narratives and the Exploitation of Soft Metadata

摘要

The fuzzier domains of social life come into the scope of information science. Below a method is presented that deals with exception handling or also the long tail. It is based upon the Peirce inspired KiF-model. But this time the goal is not to describe procedures or to model elicitation processes, the goal is to develop meaningful sensors that at the same time structure the analysis of the problem and facilitates the access of a database filled with stories. The domain of application is the Dutch educational system.