Analysis of Human Errors Effect Factors Based on Job Stress for Air Traffic Controllers

摘要

Air Traffic Control plays an important role in the safety of air transportation. Subsequently, the job stress of air traffic controllers is one of the factors that affect aviation safety. This paper uses SPSS 11.5 and Amos 17.0 software to analyze the relationship between job stress and human errors through questionnaire data. The study shows that there is a significant positive correlation between job stress and human errors. The sources job stress for air traffic controllers include the stress of the job itself, role stress, interpersonal relation stress, organization structure and atmosphere stress, home/work conflict stress, and career development stress. The demographic variables that have an influence on human errors for air traffic controllers have also been confirmed, such as age, work experience, and level of education.