The Management of Human Resources within Total Quality Control

摘要

People form a key resource and for many authors the most valuable within the organizations that orientate their management towards Total Quality. In this context, companies should value the human factor and obtain their involvement making them participants and creators of the culture of their organization. In this investigation the relationship between management and Total Quality is examined as well as policies and activities carried out to gain improvement within the organization. In the first place, the development of quality and the importance of the human resources management are analyzed within this context. Afterward, is determined focusing on the set of Rules ISO 9000 and the Management Models of the Total Quality most used (Deming, Malcolm Baldrige, EFQM and Latin American Model of Excellence in Management) the influence that people havei in the implementation of quality and total quality management systems respectively in order to finally contrast the analogies and the most relevant differences between the models mentioned.