The Role of Workplace Spirituality as a Moderator on the Relationship between Soft TQM and Job Satisfaction

摘要

Total quality management (TQM) denotes an integrated organization strategy for improving product and service quality. To be fully successful and selfsustaining TQM requires an extensive refashioning of "softer" practices whose elements consist of essential dimensions of human resource management. Most studies on the relationship between elements of TQM with business performance revealed that only the soft elements of TQM contribute to organizational performance. Furthermore the soft issues of TQM seem to be more vital than do hard issues in positively influencing customer perceived service. Hence, the success of TQM implementation programs relies heavily on the motivation, skills, commitment and extra-role behavior of the people involved within an institution. This study looked at the relationship between Soft TQM and Job Satisfaction being moderated by workplace spirituality. The samples of the study were employees of banks located in Central Java, Indonesia. The tool of analysis used in this study was hie rarchical regression analysis. The finding of the study showed that each soft TQM dimensions except empowerment have positive and significant influence on job satisfaction. Moreover religiosity appears to moderate the relationship between leadership and top management commitment and job satisfaction.