Measurement of the Development of a Learning IT Organization Supported by a Model of Knowledge Acquisition and Processing

摘要

The paper presents a model of knowledge acquisition and processing for the development of learning organizations. The theory of a learning organization provides neither metrics nor tools to measure its development The authors' studies in this field are based on their experience gathered after projects realized in real IT organizations. The authors have described the construction of the model and the methods of its verification through a series of experiments. It was proven that the model can help an organization in the orderly and formalized acquisition and processing of knowledge about its internal processes, which leads to controlled and permanent development.